Frequently asked questions
Can't find your answer? Ask our GPS tracking assistant or get in touch.
Trackmatic uses IoT SIM connectivity built for nationwide coverage. Very remote areas with no mobile network coverage at all can affect real-time updates, the same as any connected device.
Yes. Trackers are self-install — you hardwire the unit using the supplied guide. See the self-install page for exactly how.
Most owners fit the first tracker in well under half an hour. It gets quicker with each additional vehicle.
No — it is designed to be fitted without one. If you would rather have it done professionally, most workshops or auto-electricians can fit it in a short visit.
approximately 10 working days, from when your order is confirmed, to your New Zealand address.
The deposit is a refundable amount per tracker, held against the hardware — it is not the purchase price of the tracker. It's separate from, and in addition to, the monthly subscription. The team confirms the exact amounts in your quote.
Pricing is quoted for your fleet size: the monthly subscription is charged per tracker, per month. See the pricing page or ask the team for a quote.
Yes — the platform is built to show your whole fleet, from a single vehicle up to 200+.
Yes — you can set up separate logins for staff, supervisors and owners with different levels of access.
Yes — every trip is recorded and can be replayed, including route, stop times and duration.
Yes — draw a zone around a site or depot and get alerted when a vehicle enters or leaves it.
Yes — overspeed and excessive idling alerts are both supported, with thresholds you set per vehicle.
Yes — Trackmatic works across mixed fleets of vans, utes, cars and light trucks.
For 10 or more vehicles we put together a tailored commercial quote. Use the fleet cost calculator for an indicative total, then get in touch to confirm.
Yes — order additional trackers any time and they join your existing dashboard.
Contact us through the website form, WhatsApp, or our GPS tracking assistant. We reply by email, usually within one business day.
Each tracker includes its own data connectivity (IoT SIM) and a power connection from the vehicle — no Wi-Fi or phone pairing required.
The tracker keeps reporting its last known location and status. Ignition-off periods show clearly so you can tell a parked vehicle from one in use.
The tracker can be removed and refitted to a replacement vehicle, or returned — contact us and we'll talk you through the options and your deposit.
